Lloyds Banking Group App Fails Again, Locking Customers Out for Second Time in a Fortnight
Lloyds Banking Group App Fails Again, Locking Customers Out for Second Time in a Fortnight #
Lloyds Banking Group suffered another digital outage, with customers of Lloyds Bank, Halifax and Bank of Scotland unable to access their mobile and online accounts for the second time in under two weeks.
At the height of the incident, outage-monitoring site Downdetector logged more than 2,450 complaints against Lloyds Bank, over 1,000 against Halifax and several hundred against Bank of Scotland within the same hour, according to IBTimes UK.
Customers posted on X about the timing. One Lloyds user said they could not finalise a flight booking mid-purchase; another said they were stuck mid-transaction during a peer-to-peer sale. One Halifax customer noted the irony of being asked to migrate to the Lloyds app only to find it immediately unavailable.
All three brands run on shared core infrastructure, meaning a fault can affect each simultaneously. Lloyds Banking Group has more than 25 million retail customers, making it the UK’s largest retail bank.
Both Halifax and Lloyds Banking Group posted statements on their social media channels acknowledging the problem. “We’re aware some customers are having issues with our app and online banking,” one statement read. “We’re working hard to fix it and will let you know as soon as we’re back to normal.” Service was restored by mid-afternoon after engineers stabilised back-end systems.
This was the second significant outage to hit the group this month. An earlier disruption had reportedly affected 26 million customers. A March incident, in which an IT glitch exposed account data belonging to nearly 400,000 customers, resulted in £139,000 in compensation payments.
Repeated outages are harder to dismiss as isolated incidents. With high-street banks closing branches and directing customers to mobile services, service failures carry reputational and regulatory risk, particularly for vulnerable customers and small businesses that depend on real-time account access.
Copy link