Faster Payments Disruption Hits Lloyds, Barclays, HSBC and Monzo Customers Across the UK
Faster Payments Disruption Hits Lloyds, Barclays, HSBC and Monzo Customers Across the UK #
Hundreds of customers across the United Kingdom ran into problems making online payments on Monday, with outages reported at Lloyds, Barclays, HSBC, Halifax, and Monzo.
According to FStech, problems began surfacing around midday and escalated through the afternoon. Tracking platform Downdetector logged more than 1,000 cumulative complaints by about 4pm, covering failed and delayed transfers at multiple institutions. At Lloyds, more than half of the reported issues concerned fund transfers, with smaller proportions tied to mobile app and online banking access.
The disruption did not appear to originate within the individual banks’ own systems. Difficulties were linked to the Faster Payments System, the UK’s near real-time interbank settlement service used for everyday transfers.
Lloyds was among the first to acknowledge the issue publicly, posting on X that it was “investigating an issue affecting Faster Payments, which may cause delays.” The bank asked customers who had already submitted a payment not to resend it, warning that doing so could result in duplicate transactions if the original had already been processed.
Monzo also posted a statement confirming it was experiencing problems with transfers and was working on a fix. Barclays did not issue a broad public statement and addressed individual customers separately on social media. Neither bank offered a detailed explanation of the root cause.
Pay.UK, which operates the Faster Payments System and Direct Debit, did not respond to requests for comment. The organisation had separately announced on Tuesday that Direct Debit processed five billion transactions in 2025, its highest-ever annual volume.
Monday’s outage is the latest in a series of payment failures at UK banks. Barclays faced parliamentary scrutiny after a major outage in January left more than half of online payments failing, with the bank potentially liable for up to £12.5 million in compensation. Regulators and lawmakers have repeatedly pressed the sector over the frequency of such incidents.
Copy link