Monzo monitors employees screen time and reproach them for falling below target times #
_The Telegraph revealed that Monzo’s internal “BizOps” system tracks customer service staff PC activity every five minutes. _
Staff at Monzo are required to work on their devices 85% of the day with the “activity” metrics being discussed at one-to-one meetings with line managers each week.
Those employees who report failing to hit the target time repeatedly risk being sent on a performance improvement programme. Monzo’s policy covers both remote and bank office employees.
Last year, Monzo lost £119 million, which was an improvement compared to £130m lost last year. The time-tracking policy is likely a push in an attempt to improve performance and profit improvement.
Monzo advertises an “open and inclusive” culture and claims that their systems are checking availability of a team to work 85% of the time and help their customers. They state that they do not “monitor keystrokes and patterns”.
However, banks have been criticised for adopting “Big Brother” employment practices, for example Revolut recently got criticised for its corporate culture.